What is a Return and Refund Policy?

A Return and Refund Policy tells your customers whether, when and how they can return a product and get a refund, exchange or store credit. A clear policy builds trust, reduces disputes and chargebacks, and is often required by payment processors and marketplaces.

Why your store needs one

  • Sets clear expectations and reduces arguments.
  • Builds buyer confidence and repeat sales.
  • Often required by payment gateways and platforms.

What to include

  • The return window and condition of items.
  • Whether you offer refunds, exchanges or credit.
  • Non-returnable items.
  • Who pays return shipping and how refunds are processed.

Generate your Return and Refund Policy

Answer a few questions and download your policy. Related: Shipping Policy, Terms and Conditions.

FAQ

How long should my return window be?

Choose a period you can honour consistently — commonly 7, 14 or 30 days — and state it clearly.