What is a Shipping Policy?
A Shipping Policy tells your customers how you deliver orders — the methods you use, delivery times, costs, the areas you ship to, and what happens if something goes wrong. For any online store it removes uncertainty at checkout and cuts down on "where is my order?" messages.
Why you need one
- Sets clear delivery expectations.
- Reduces customer queries and disputes.
- Builds trust and improves conversion.
What to include
- Delivery areas and methods.
- Processing and delivery times.
- Shipping costs and free-shipping thresholds.
- Tracking, delays and lost or damaged parcels.
Generate your Shipping Policy
Answer a few questions and download it in minutes. Related: Return and Refund Policy, Terms and Conditions.
FAQ
Should my shipping and refund policies match?
Yes — keep them consistent so customers get one clear story about delivery and returns.